We want you to feel confident buying from us, that’s why we offer a 7-day Online exchange policy on (WAIST TRAINERS ONLY). If the product ordered is the wrong size you have 7 days to send back unworn merchandise, with all tags still attached for a exchange. All exchanges are subject to quality Approval. In-Store Returns within 24 hours plus fee. Sales receipt is required upon return to receive credit.
ALL SALES ARE FINAL ON ALL UNDER SHAPE WEAR, GELS, CREAMS, BUTT LIFTERS, POST SURGICAL GARMENTS, GIRDLES WITH THONG (NO EXCHANGES-NO RETURNS-NO REFUNDS) NO EXCEPTIONS!!
If you return these items on your own, you will not be refunded. We cannot accept them. If you need to return other items, you must email within 7 days of receiving the item to arrange return. The customer is responsible for return shipping.
**STORE CREDIT ONLY** NO REFUNDS**
Our policy lasts 7 days after receipt. Your credit will be for the amount of the order less the shipping charge. Upon receipt, the garment will be inspected and must be in the same condition as received with all tags intact to be issued a store credit. Store credit expires in 90 days. Defective items must be reported within 2 days of receipt according to tracking. Our policy lasts 7 days after receipt. If 7 days have passed since delivery, unfortunately we can’t offer you a store credit. If you are within the 7 day period, you are eligible for a store credit.
EXCHANGE SHIPPING IS $10 + A $5 RESTOCKING FEE. *$15*
NO REFUNDS OR EXCHANGES ON CLEARANCE ITEMS.
Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.
- NO INTERNATIONAL EXCHANGES
- International Orders: Please note that international orders are final. At this time we cannot accept returns or exchanges for them.
- FREE GIFTS AND PROMOTIONAL ITEMS CANNOT BE EXCHANGED
ALL SALES ARE FINAL ON ALL, GELS, CREAMS, BUTT LIFTERS, (NO EXCHANGES) NO EXCEPTIONS!!Exchanges can take up to 3-5 business days to process and 7-10 for Shipping.
THESE ARE INTIMATE GARMENTS - DUE TO THE HYGIENIC NATURE OF THESE PRODUCTS AND THE UNITED STATES HEALTH REGULATIONS, WE CANNOT ACCEPT RETURNS OR MAKE EXCHANGES ( On any Washable, Reusable or Absorbent Incontinence products ) AFTER THE ORIGINAL PACKAGE HAS BEEN OPEN & WORN. THAT IS HOW WE KEEP ALL ITEMS BRAND NEW AND UNTOUCHED.
WE DO NOT OFFER Regular REFUNDS. (A Refund may be Issued for out of stock items or Store credit Only)
***ALL PURCHASES ARE NON-REFUNDABLE. ALL SALES ARE FINAL!!!
The MSW Backing
MSW stands behind all of its products and wants to make sure you are satisfied with every purchase. Defected or flawed products are rare because it is our policy to inspect any outgoing packages. If we miss something, please let us know before you remove any labels or use any gear so we can make it right.
For any other details please check out our FAQs & Policies support page. If you still have questions feel free to Contact Us.